Privacy Policy

Personal Information

• Name, address, phone number, and email address
• Payment and billing information
• Reservation and stay preferences
• Government-issued ID for registration purposes
• Loyalty program information

Automatically Collected Information

• Website usage data and analytics
• IP address and browser information
• Cookies and similar tracking technologies
• Device information and location data (with consent)

We use your personal information for the following purposes:

• Processing reservations and providing accommodation services
• Communicating with you about your stay and our services
• Processing payments and managing billing
• Improving our services and customer experience
• Marketing our services (with your consent)
• Complying with legal obligations and regulations
• Maintaining security and preventing fraud

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in our operations
• Legal Requirements: When required by law or legal process
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Emergency Situations: To protect health, safety, or rights
• Consent: With your explicit permission for specific purposes

We do not sell your personal information to third parties.

We implement comprehensive security measures to protect your information:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security audits and updates
• Access controls and employee training
• Physical security at our facilities
• Data backup and recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure.

Under applicable privacy laws, you have the following rights:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information

To exercise these rights, please contact us using the information provided below.

We use cookies and similar technologies to enhance your experience:

Types of Cookies We Use:

• Essential: Required for website functionality
• Performance: Help us analyze website usage
• Functional: Remember your preferences
• Marketing: Deliver relevant advertisements

You can manage cookie preferences through your browser settings or our cookie consent tool.

We retain your personal information for the following periods:

• Reservation Data: 7 years after checkout for tax and legal purposes
• Marketing Data: Until you opt-out or withdraw consent
• Website Analytics: 26 months from collection
• Security Footage: 30 days unless incident-related
• Financial Records: As required by Canadian law

Your information may be transferred to and processed in countries other than Canada. When we transfer your data internationally, we ensure:

• Adequate protection through privacy laws or contractual safeguards
• Compliance with applicable data protection regulations
• Use of standard contractual clauses where appropriate
• Regular review of transfer mechanisms

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices
• Legal requirements
• Technology developments
• Industry standards

We will notify you of significant changes through email or prominent website notices. Please review this policy periodically for updates.